Refund and cancellation policy
Hostcraft is sold as a subscription for companies, billed monthly or yearly, and for individuals and families, billed monthly. Payments go through Stripe. This policy explains how to cancel and when we refund. It is part of our Terms of Service.
Cancelling your subscription
- Companies cancel by email to info@hostcraft.ch with at least 90 days’ notice. Please include your company name and the email address on your account.
- The cancellation takes effect at the end of the first billing period that ends at least 90 days after your notice reaches us. We confirm it by email.
- You keep full access until then, and you won’t be charged after it.
- Individuals and families cancel at any time on the Billing page of their family space or by email. The subscription ends at the end of the current month, with access until then.
Refunds
- We don’t refund partial billing periods, unused time or unused places, for monthly or yearly subscriptions, except where the law requires it.
- Duplicate charges and billing errors are always refunded in full. We refund them within 14 days of your report, to the original payment method.
How to request a refund
Email info@hostcraft.ch with your company name, the date and amount of the charge (or the invoice number) and a short description of the problem. Refunds are made through Stripe. Depending on your bank, a card refund can take a few business days to appear on your statement.
Recognising our charges
Card statements show HOSTCRAFT.CH. If you don’t recognise a charge, please email us before disputing it with your bank, and we’ll sort it out.